Business Support Administrator

You're probably the organised one in your family and friendship group, the person who spots what needs doing before anyone asks. You thrive when you're busy, surrounded by people, and making sure the day runs smoothly for everyone around you. 

Have we just described you? If so, our Business Support Administrator opportunity here at Goodman Jones LLP could be perfect for you. You'll be joining our small but mighty business support team, where every day brings something different and your reliability makes a visible difference to everyone in the firm. 

This is a fully office-based role (five days a week), ideal for someone who enjoys being at the centre of a busy, collaborative firm and likes knowing that their work keeps everything and everyone running smoothly. 

What You'll Be Doing 

Learning! Our Practice Leadership Team (who this role reports into) are big on developing their people, encouraging skill growth across different business areas and supporting everyone's personal development. 

This is a truly varied role that goes beyond traditional admin support. You'll work closely with the other Business Support Administrators, Secretaries, and colleagues across the firm to keep daily operations running seamlessly for our 12 Partners and 100 team members. 

A big part of your role will involve answering incoming calls and greeting visitors (with a twist) . . .we don't have a formal reception area! Instead, you'll be based among the teams in our open plan, hotdesking environment, immersed in the action rather than isolated at a traditional reception desk. 

No two days are the same, and you'll be right in the middle of it all — keeping things organised, people supported, and the office running smoothly. Your day-to-day will include: 

• Answering incoming calls from your desk, transferring them professionally, and taking accurate messages when needed. 
• Keeping an eye on shared Outlook inboxes, monitoring activity, escalating queries, and assisting with client correspondence including engagement letters and other documents. 
• Coordinating diaries and meetings, scheduling appointments, setting up boardrooms, and arranging catering or refreshments. 
• Supporting KYC and AML administration, including checks and client onboarding through First AML maintaining client records across systems such as Dynamics, APS, iManage, and DocuSign. 
• Assisting with the billing administration process, ensuring information is accurate and deadlines are met. 
• Handling incoming and outgoing post, deliveries, couriers, and taxis; keeping communal and meeting areas tidy and well-stocked; liaising with suppliers and contractors for office maintenance. 
• Assisting with internal and external activities such as training sessions, client events, and social gatherings. 

Whilst doing all of this, you’ll be part of a small, friendly, and trusted team that really does make the firm work. No doubt you’ll quickly become one of the go-to people in the office! 

The Details 

• Salary: £30,000 – £32,000 per annum 
• Hours: 35 hours per week 
• Contract: Permanent, full-time 
• Location: Fitzrovia, London – office based, 5 days per week 

Benefits: 33 days’ annual leave, flexible bank holiday offering, above-average pension contribution, and much more (full listing on our careers page). 

Interview Process: Two-stage process (initial discussion with the Talent Team, followed by an in-person interview on either Thursday 13th or Friday 14th November). 

Online skills assessments will take place before the second stage. 

What we're looking for 

Whilst we are happy to support training on systems, there are a few things we think would be great for you to have to get into the swing of things with ease, these include being someone who: 

• Has previous experience in a varied office or administrative role. 
• Is a team player with strong communication skills, ready to support and collaborate across departments. 
• Is confident speaking on the phone and comfortable asking questions in a polite, professional way. 
• Is detail-oriented and takes pride in accuracy, especially when it comes to data entry and record keeping. 
• Communicates clearly and professionally — in writing, in person, and on the phone. 
• Has intermediate Excel skills (creating/editing spreadsheets, using basic formulas, maintaining accurate data). 
• Is confident in Word (using Track Changes, inserting tables, and formatting professional documents). 
• Uses initiative confidently and is comfortable asking questions to clarify requirements or solve problems. 
• Likes staying busy! Sitting idle isn't your style, you're always ready to lend a hand. 
• Is flexible and willing to occasionally support client events outside of regular working hours (don't worry, our flexible working approach means you can recoup this time). 

Desirable (not essential – but might make our talent team do a happy dance):

• Experience working in a professional services or accountancy firm environment
• Familiarity with KYC, AML, or compliance administration
• Experience supporting billing or other finance processes
• Experience working with SharePoint and other document management platforms 

Read the full role description here. 

Who are Goodman Jones LLP? 

At Goodman Jones LLP, we blend professionalism with a warm, personable approach. Founded in 1934, we're a top 60 independent accountancy practice with a diverse client base ranging from UK owner-managed businesses to international subsidiaries, charities, and start-ups. 

We're committed to our core values: Excellence & Efficiency, Ownership & Responsibility, Personal Development, Teamwork, Good Ethics & Professionalism, and Client Focus. 

We've recently moved to our new offices near Tottenham Court Road. Our environmentally friendly space is fully equipped with all the latest gadgets and technology, and we're proud of the welcoming environment we've created.

Inclusion and Belonging 

At Goodman Jones LLP, we’re committed to creating a diverse and inclusive workplace where everyone feels valued and respected. 

We believe diversity brings fresh perspectives and ideas, driving innovation and excellence. We encourage applications from individuals of all backgrounds, experiences, and identities — including those from underrepresented groups. 

If our values resonate with you, we’d love to hear from you and help build a culture where everyone can thrive.

Everyone who applies will receive a response. 

Note for Agencies: This recruitment process is managed by our Talent Partner. We are not engaging agencies for this role, so please refrain from sending speculative CVs.